Developing skills in writing e-mails messages brings two important benefits. First, well written documents achieve their goals easily. These type of documents create goodwill by being cautions, caring and clear. Second, it helps to enhance the image of people within an organization. As e-mail is powerful channel of communication so it requires a special attention to compose the message. An e-mail follows a 3*3 writing process:
Analysis, Anticipation, and Adaptation: This step includes various questions which are as follows:
- Do I really need to write this e-mail?
- Should I send an e-mail or hard copy memo?
- Why am I writing?
- How will reader react?
- How can I save reader's time?
Research, Organization, and Composition: In this step, sender gathers files, documents and organize it into an outline. After this, sender compose the message, and revise it for clarity, correctness and feedback.
Revision, Proofreading, and Evaluation: It involves the final touch on the message. The sender viewed the e-mail from the receiver's prospective.
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